Shipping policy
All shipping fees are dependant on the total weight of goods in the cart plus the weight of packaging.
International shipping rates (outside of UK) vary depending on the country from which the order has been placed as well as the total weight of the shipment.
Shipping fees will be calculated at checkout after providing your shipping details.
*We only use tracked shipping services to fulfil customers orders. Tracking details will be sent to customers either via email or SMS or both upon fulfilment of their orders.*
_
*Only UK, US, Canada and Netherlands shipping options are available currently. To order from outside of the UK or US, you can email us at thawabclothing@gmail.com or drop us a message on the store chat on the bottom right corner of your screen, or direct message us on Instagram or TikTok @thawabclothing.*
*We are not accountable for any additional taxes or custom duties which may apply to international orders.*
_
We process orders Monday through Sunday 9am-5pm, excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. Express delivery orders received after Friday 1pm will be processed on the next working day (Saturday).
If Thawāb Clothing is unable to fulfil part or all of your order due to stock becoming unavailable, we will refund your payment for those items. Thawāb Clothing will not be obliged to offer any additional compensation in any form for disappointment suffered.
_
During periods of severe weather conditions (e.g. floods, gales, snow) or sale periods/busy periods (e.g. Ramadan and Eid), deliveries may take a little longer than usual. In these circumstances, we aim to keep our customers updated where we can, and we will amend our delivery estimates accordingly. Where possible, we advise all our customers to plan their orders with plenty of time to avoid disappointment.
During Stock Takes, there may be a slight delay in order processing, but orders will still be delivered within advertised delivery times.
Once delivery has been made to you, the products ordered will become your responsibility, except in relation to products that are damaged or faulty upon delivery. If you receive a damaged or faulty product, please contact our Customer Service team immediately at thawabclothing@gmail.com, and we will arrange for a replacement or a refund.