Refund policy
Thawāb Clothing offers a 14-day return policy for all products purchased on our website, as long as the item/s is/are in the condition it/they was/were received in by “you”, the customer, and accompanied by proof of purchase. This is inclusive of items purchased on sale or using a discount code.
To initiate a return or exchange, please email thawabclothing@gmail.com with the subject 'Returns' or “Exchange” and include your order number, name, and the reason for the return or exchange.
*We are currently not offering refund/exchange for international orders unless the goods are faulty/damaged from our side.*
The customer is responsible for the shipping costs of returned items and is highly encouraged to use a reliable courier and opt for a tracked service. Shipping fees will only be refunded if the goods were faulty/damaged from our side.
When the returned item is received and inspected, the customer will receive a confirmation email, notifying about the status of the refund.
If the refund is approved, it will be processed, and a refund will automatically be applied to the customer's account. Funds make take up to 10 business days to return to the customer’s account or chosen pay method.
Please note that we only accept returns if the goods are damaged from our side; otherwise, no refund will be made.
*Product not fitting will not be considered a fault as the customer has the final decision in the purchase.*
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